PRIVACY & TRANSPARENCY
Website Privacy Policy
Last updated: August 13, 2026
Lionheart Counseling respects your privacy and is committed to handling personal information thoughtfully and responsibly.
This Website Privacy Policy explains how information may be collected, used, shared, and safeguarded when you visit this website or use an inquiry tool linked from it.
This policy applies to website activity and initial inquiries. It does not replace Lionheart Counseling’s Notice of Privacy Practices, informed-consent documents, or other clinical policies. If you become a client, information created or maintained as part of your care is governed by applicable law and the clinical privacy documents provided to you.
Information We Collect
Lionheart Counseling limits website data collection to information reasonably needed to operate the website, understand how it is used, and respond to inquiries.
Information You Choose to Provide
You may voluntarily provide information when you contact Lionheart Counseling by email or phone, schedule a consultation through a linked service, or complete the Wholehearted Journey inquiry form.
Depending on how you reach out, this may include your name, contact information, communication preferences, and information you choose to share about what brings you to Lionheart.
Information Collected Automatically
When you visit this website, Squarespace may automatically collect limited technical and usage information. This may include your internet protocol address, browser and device information, referring page, pages visited, approximate location, and the date and time of your visit.
Squarespace uses cookies and similar technologies to operate the website, support security, and provide website analytics.
How Information Is Used
Information collected through the website or its linked inquiry tools may be used to:
— Respond to questions and requests
— Help you schedule a consultation
— Consider whether Lionheart’s services may be an appropriate fit
— Provide requested information or referrals
— Operate, maintain, and protect the website
— Understand general website traffic and improve the visitor experience
— Meet applicable legal, ethical, or professional obligations
Lionheart Counseling does not sell or rent your personal information.
Third-Party Services and External Links
Lionheart Counseling uses carefully selected third-party services to operate the website and provide secure ways to inquire about or access care.
Squarespace
This website is hosted by Squarespace. Squarespace may process technical and usage information to securely deliver the website, support its functionality, and provide website analytics.
Google Workspace and Google Forms
The Wholehearted Journey inquiry form is provided through Google Forms within Lionheart Counseling’s Google Workspace account. Information submitted through the form is delivered to Lionheart Counseling and is not displayed publicly. Google processes this information as necessary to provide its services.
SimplePractice
This website may link to SimplePractice for scheduling and secure client-portal access. Information entered directly into SimplePractice is processed through that service rather than through Squarespace. Clinical information maintained as part of your care is also subject to Lionheart Counseling’s clinical privacy documents.
Other External Websites
The website may contain links to social media, professional resources, or other external websites. Lionheart Counseling does not control the privacy practices or content of those websites. You are encouraged to review their privacy policies before providing personal information.
Cookies and Website Analytics
This website uses cookies and similar technologies. Cookies are small data files placed on a device to help websites function, remember preferences, and understand how visitors use different features.
Squarespace uses necessary cookies to securely deliver the website and support essential functionality. The website also uses Squarespace’s built-in analytics to understand general activity such as visits, page views, and traffic sources.
Non-essential analytics and performance cookies are restricted until you make a selection through the website’s cookie banner. You may accept, decline, or manage these cookies through the banner and its cookie-preference settings.
Lionheart Counseling does not currently use Google Analytics or advertising pixels. If additional analytics or embedded-media services are added, this policy and the website’s privacy settings will be reviewed and updated as appropriate.
How Information May Be Shared
Lionheart Counseling shares personal information only when reasonably necessary for the purposes described in this policy, including:
— With service providers that help operate the website, inquiry process, scheduling, or client portal
— When you request or authorize the disclosure
— When required by applicable law, court order, or another valid legal process
— When reasonably necessary to protect the rights, safety, or security of an individual, Lionheart Counseling, or the public
— With professional advisors when reasonably necessary and subject to appropriate confidentiality obligations
Lionheart Counseling does not sell or rent personal information. Information that qualifies as protected health information is handled according to applicable law and Lionheart Counseling’s clinical privacy documents.
Communication, Security, and Sensitive Information
Online Communication
The Wholehearted Journey inquiry form is intended to provide a thoughtful starting point, not to collect a complete clinical history or support ongoing therapeutic communication. Please share only the information reasonably necessary for your initial inquiry.
Ordinary email and text messages may not be fully secure. Existing clients should use the SimplePractice client portal for sensitive clinical communication whenever appropriate.
Submitting an inquiry, sending a message, or scheduling a consultation does not establish a therapist-client relationship.
Information Security
Lionheart Counseling uses reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic communication or storage can be guaranteed to be completely secure.
Urgent and Emergency Concerns
This website, its inquiry form, email, and voicemail are not continuously monitored and should not be used for urgent or emergency concerns.
If you or someone else is in immediate danger or needs immediate medical attention, call 911 or go to the nearest emergency department. If you are experiencing emotional distress or a mental health crisis, call or text 988 or visit the 988 Suicide & Crisis Lifeline.
Information Retention and Your Choices
How Long Information Is Retained
Website and inquiry information is retained only as long as reasonably necessary to respond to your request, provide requested services, maintain security, and meet applicable legal, ethical, or professional obligations.
Retention periods may vary depending on the type of information and the reason it was collected. Clinical records are maintained separately according to applicable law and Lionheart Counseling’s clinical recordkeeping policies.
Your Privacy Choices
You may accept, decline, or manage non-essential cookies through the website’s cookie-preference settings.
You may also contact Lionheart Counseling to ask about personal information you submitted through the website, or to request that it be corrected or deleted. Requests will be considered in accordance with applicable legal, ethical, security, and recordkeeping requirements. Lionheart Counseling may need to verify your identity before completing a request.
Requests involving clinical records or protected health information are handled under the applicable Notice of Privacy Practices and clinical policies.
Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. Lionheart Counseling does not knowingly collect personal information directly from a child under 13 through this website without authorization from a parent or legal guardian.
Parents or guardians seeking counseling for a minor are welcome to contact Lionheart Counseling. If you believe a child under 13 has independently submitted personal information through the website, please contact Lionheart Counseling so the situation can be addressed appropriately.
Updates to This Policy
Lionheart Counseling may update this Website Privacy Policy as the website, services, or legal requirements change. The revised policy will be posted on this page, and the “Last updated” date will be changed to reflect the revision.
Contact Lionheart Counseling
If you have questions about this Website Privacy Policy or information you submitted through the website, please contact:
Lionheart Counseling
Attn: Rachel Leonard, LPCC
rachel@lionheartcounseling.net
502-532-4673